HBS Contract

I am on a partnership board looking at the contract held between County Council and HBS. We are in year 7 of a ten year contract. When it was set up, there were apparent savings as the job was done for less, but our needs change and each additional item can be costly. There will come a time when the contract has to be rewritten for renewal or go out to tender.

I would appreciate your views from the working face, as to where there appear to be problems with the contract and how you think it could be improved. Do you think the contract is well monitored and managed? Also please let me have any good news stories as well!